Refund Policy

Refund Summary

₹30

Platform Fee Paid

₹20

Refunded Digitally

₹10

Retained (Service Fee)

Refund Scope

Refunds on the Obixe platform apply exclusively to the platform fee charged at the time of booking. Since the hotel's room amount is paid directly at the hotel upon arrival, it is not processed through Obixe and therefore not part of our refund policy.

₹20 refunded — returned to your original payment method after the ₹10 service fee deduction
Processed digitally — refund is issued via the same online payment method used at booking (UPI, card, net banking, etc.)

Non-Refundable Cases

Refunds will not be issued in the following circumstances:

Fraudulent Booking

Any booking made using false identity, stolen payment credentials, or with intent to deceive

Platform Misuse

Abuse of the cancellation or refund system, including repeated cancellations or policy exploitation

Hotel Dispute

Refund requests arising from disputes with the hotel regarding their services, which are beyond Obixe's control

हिंदी सारांश

रिफंड नीति — संक्षिप्त विवरण

Refund केवल platform fee पर लागू होता है
₹30 में से ₹20 वापस किया जाएगा (digitally)
₹10 non-refundable service charge है

Non-Refundable Cases:

Fraud — झूठी जानकारी या चोरी से booking
गलत booking — system का गलत उपयोग

Questions about your refund?

Contact Support