Platform Fee Breakdown
₹10
Non-Refundable Service Fee
2.1
General Policy
Customers may cancel their booking at any time before the scheduled check-in time at the hotel. Cancellations requested after check-in time has passed may not be eligible for a refund.
2.2
Fee Structure
Obixe charges a small platform fee at the time of booking. Here's how it is structured upon cancellation:
- A ₹30 platform fee is charged at the time of booking confirmation
- ₹20 is refundable — returned to your original payment method after cancellation
- ₹10 is non-refundable — this is a service fee retained by Obixe to cover processing costs
2.3
Refund Timeline
Once your cancellation is confirmed by Obixe, the refund process begins immediately. Please allow the following time:
Cancellation Confirmed
Obixe processes your request instantly
3–5 Business Days
Refund initiated to your bank or payment method
Bank Processing
Additional delays may occur depending on your bank
2.4
No-Show Policy
A "no-show" occurs when a customer does not arrive at the hotel without prior cancellation.
If you do not arrive at the hotel and have not cancelled your booking in advance, a refund may not be applicable. We strongly recommend cancelling via the platform before check-in time if your plans change.
2.5
Hotel-Level Policies
In addition to Obixe's platform cancellation policy, individual hotels may have their own cancellation rules. These hotel-specific terms are displayed on each hotel's listing page and may include:
- Stricter cancellation windows (e.g., 72 hours or 14 days before check-in)
- Additional charges for late cancellations or peak-season bookings
- Non-refundable rate options for heavily discounted rooms
Please review the hotel's individual policy before confirming your booking.
हिंदी सारांश
रद्दीकरण नीति — संक्षिप्त विवरण
2.1 सामान्य नीति
Customer check-in से पहले booking cancel कर सकता है।
2.2 शुल्क संरचना
- ₹30 platform charge लिया जाता है
- ₹20 वापस (refund) किया जाएगा
- ₹10 non-refundable service fee है
2.3 Refund समय
3–5 working days में refund प्रक्रिया पूरी होती है।
2.4 No-Show
Hotel न पहुंचने पर (बिना cancel किए) refund नहीं मिलेगा।